4 tips that address emerging B2B payment trends

B2B transactions are no longer a one-size-fits-all market and for customers utilizing Ingram Micro’s financial solutions, many are experiencing ease of transactions more so now than ever on Ingram Micro Xvantage™. The drive to enhance security, offer customizable payment options and diversify payments is becoming increasingly in demand with the B2B sector seeing $49 trillion USD in transactions across the globe in 2021 alone.

“The consumer experience has evolved from brick-and-mortar shopping to an omnichannel experience. We are all out there shopping online over the weekend. Monday morning rolls around and we come to the office as business owners, procurement professionals, finance professionals etc. and expect that same B2C experience in the B2B world,” said Ada de Michele, director of credit and financial solutions at Ingram Micro. “The biggest trend is around the ability for organizations to really understand how that’s a value in their cycle of onboarding, procurement, services and payments.”

Make payments easier: Just like the B2C purchasing experience, the B2B finance landscape should reflect a similar simplicity, said de Michele. Ingram Micro Financial Services features a financing calculator that allows customers to seamlessly understand what financing options are available through our Xvantage platform and where they then learn more about bespoke solutions that will best serve their business.

Offer customized solutions: Every customer is different, which is why it’s important to develop a customer-centric approach to your financing. Ingram Micro Financial Services offers a collaborative, one-stop-shop approach that combines elements of innovative internal and external financial solutions in addition to providing real-time support to a broad range of customer types from SMBs to large global enterprises.

Build a stronger user experience: Help your customers go from onboarding to payment seamlessly through refining your customer experience.

“If the payment piece is not aligned with the entire experience, your customer experience cycle could fail to work out—so make sure to make the experience a priority,” said de Michele.

Embed third-party payment systems: Over the past decade, financial technology has evolved to become more seamless than ever, said de Michele. Working with reputable firms like TreviPay streamlines your payment process and increases your ability to offer more options like trade credit to partners.

“Fintech companies have mastered that whole experience piece and a lot of the big organizations have antiquated processes—when you bring in those third-party payment providers, it forces you to give that customer a different experience that’s very seamless,” said de Michele.

Learn how Ingram Micro supports all businesses at every stage with flexible financing options and ways to streamline your company’s financial user experience.

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Jackie Connor is a writer with more than 15 years of experience contributing to news publications and marketing teams. Since joining Ingram Micro in 2022, she covers technology services, financial solutions, ESG and DEI.

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